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Care Opinion

Crosshouse Hospital

Posted By Pollock

"Crosshouse Hospital"

About: Crosshouse Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Taken into A & E by ambulance 8pm approx. Treated absolutely wonderfully by ambulance personnel and A & E Staff who were obviously very busy but found time to communicate with myself and daughter. During night I was admitted to Ward A, 4. Where I was to spend the next 6 days. What a wonderful team who smiled through every demand. When questioned, time was spent talking through care plan and treatment. Special thanks also to the support staff. The menu and food was equally of the same quality. It is over 30 years since I was an in patient but can only say thanks to everyone who was involved in my care.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/09/2016 at 15:47
Published on Care Opinion at 17:01

picture of Eunice Goodwin

Dear Pollock,

It sounds as if this was as good as it could be and that is great. I will be happy to share your post with everyone you have mentioned. I am sure they will be equally as pleased as me. Thank you for taking the time to let us know about your care. I hope you are well on the way to a full recovery.

best wishes

Eunice

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Response from Pauline Archibald, National Deputy Head of Ambulance Control Centres, Scottish Ambulance Service 7 years ago
Pauline Archibald
National Deputy Head of Ambulance Control Centres,
Scottish Ambulance Service

Submitted on 17/09/2016 at 16:17
Published on Care Opinion on 18/09/2016 at 21:11

Hi Pollock,

Thank you for sharing your story with us and I hope you are doing ok after your visit into hospital, we really enjoy getting feedback, I'm so pleased your experiance through the different services was a good experiance. I'll share your story with our staff, thanks so much for letting us know.


Kind Regards
Pauline
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