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Great service within the Orthodontic Department at Good Hope...

Posted By tr97thanks

"Great service within the Orthodontic Department at Good Hope Hospital"

About: Good Hope Hospital / Orthodontics

(as the patient),

I have received care from this department for approximately five years and throughout this time the staff have been lovely and friendly and have still treated me with great care and professionalism.

The lady receptionist was always happy to talk and was very efficient in sorting out my appointments.

Mr Panesar and his team were amazing at guiding me through a process that was tedious and painful at times.

I can't thank them enough for all their help and am so glad this department is there to help people like me.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 29/11/2016 at 17:11
Published on Care Opinion at 22:27

Dear tr7thanks

Thank you very much for your kind comments about your treatment in the Orthodontics Department at Good Hope Hospital.

It is lovely to read that throughout your treatment all of the staff have been friendly, and have treated you with care and professionalism.

I will ensure that your kind comments are highlighted to Mr Panesar and the Orthodontics Team who will be thrilled to read your feedback and ensure that it is communication to all of the team who work very hard to provide a positive patient experience.

I hope my actions are acceptable and once again thank you so much for taking the time to provide your feedback, it is very important to us.

With kind regards

Marie Helebert

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