"Poor service"

My father visited Seward House as an outpatient at the beginning of June and despite two letters from our GP to ascertain the way forward we have made no progress whatsoever. The icing on the cake however occurred today when when we phoned for an update at the request of our GP to only be advised that my father needs to be referred to a Cardiologist Specialist before any decision on treatment will be made and they are not according to the Secretary able to do this, additionally they haven't advised our GP of this need.

Incompetent or what?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››