"Poor service"

My father visited Seward House as an outpatient at the beginning of June and despite two letters from our GP to ascertain the way forward we have made no progress whatsoever. The icing on the cake however occurred today when when we phoned for an update at the request of our GP to only be advised that my father needs to be referred to a Cardiologist Specialist before any decision on treatment will be made and they are not according to the Secretary able to do this, additionally they haven't advised our GP of this need.

Incompetent or what?

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Responses

Response from Seward Lodge (E & N) Outpatients (Mhsop)

We very much regret the problems you and your father have experienced with poor communication from the community mental health team for older people in East Hertfordshire. We would like the opportunity to discuss your experiences with you to see what we can do to put things right. Please ring the Patient Advice and Liaison Service on 01707 253916 or email pals.herts@hpft.nhs.uk with your contact details and we will be happy to contact you.

Best wishes

Mary Stephenson

Complaints and Service Experience Manager