"A and E visit - busy sunday evening"

About: Hereford County Hospital / Accident and emergency

understandable a and e is for live threatening illness and needs to be prioritised- however as a career for my husband and understanding his brain bleeds and previous history a substantial hit on head and conversations with 111 and a medical nurse advised a and e - on arriving it was busy so braced ourselves for long wait - however mas evacuation of most on knowing wait times were 7 hrs meant surely it would be sooner - busy through ambulance service so understandable if still took time however I do feel a potential bleed on brain is life threatening- given two pain killers by triage nurse sat in waiting rrom for 6 hours seeing dental pain and new potential sprains taking priority so approached reception where a member of staff said we were next then scurried off and found us a doctor! I think in error they decided to say we had left when we had not- I cannot determine the damage without a ct - was it fractured or bleeding again I could not see in his head - symptoms already ongoing from march bleed so how was I too know- and lots of small traumas to brain are as dangerous as one large trauma - then doc shone an iPhone light in husbands eyes and said oh what shall we do with you - he has a parietal lobe haemorrhage and avm condition already so in my mind a ct was required hence our patent wait - what happened I took him home - it was only way to give him the best care - unprofessional no proper examination no visual field test strength test discussion ref pins and needles since head trauma nothing - we will se what happens next - the first time he had head injury this hospital sent him home saying nothing wrong and he had lost his visual field and ended up having serious seizure and a 999 call to be taken seriously! Good luck if ill - how a triage nurse can decide how serious with no discussion over history no examination of patient and no want to know what medication someone is taking is beyond me - I do respect the nhs and have experienced care in this hospital before but it is clearly over stretched and a lack in some areas of knowledge

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Response from Hereford County Hospital

On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your patient feedback.

We would be very happy to look into this for you.

Please contact our Patient Experience Team on 01432 372986 to discuss in greater detail.

Patient Experience Officer.

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