"My stay at Atkinson Morley St georges"

About: St George's Hospital (Tooting) / Neurology

(as the patient),

I was referred to St Georges from my local hospital as an emergency. I arrived on Bronte ward and a nurse left me to write up my own admission paper. I was told I would have some tests done the next day (Friday) in opthalmic department. I asked a nurse what was happening regarding tests that day. Dr on ward overheard conversation and he told me in a rather unpleasant manner that "absolutely nothing was going to happen on that day and it may happen on Monday" (so much for the emergency! ! ). On the Monday I was whisked away for tests in opthalmic department but had to wait 3 hours there to get seen. Drs were screaming for me to go back to the ward for a procedure to be done that I didn't know I was going to have.

Overall the communication was bad from the drs there as what they were going to do on a daily basis. One Dr there I found particularly rude and obnoxious. One nurse greeted patients on ward but didn't acknowledge I was there unless it was handover time and did handover picking their nose which I thought was disgusting.

One night nurse didn't give me my early morning meds and when I brought this up another nurse looked at me as if I was a pain for bringing this up. They said they would look into it and get back to me. A few hours later I had to chase him up as to what was going on.

The staff member catering for the days meals during the week was miserable and had a rather bad attitude to everyone. Not once did they smile or were pleasant at all! ! I'm not asking for sympathy but a cheerful disposition would have been nice.

Senior nurse manager and other nurses were lovely though. But from the overall impression I got from my stay there was that I never want to go back there. I have said to my neurologist at my local hospital on several occasions that I don't want to go back there. But his reply is that I have to because there are neurosurgeons there.

I suffer depression anxiety and my stress levels go up at the thought of going back there for appointments. Also I have booked transport to get me there for appointments and have arrived almost two hours late for an appointment which is no good for me at all. If I were an animal I would have been put down by now because I have no quality of life ......

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Responses

Response from St George's Healthcare NHS Trust

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk The telephone is busy but PALS make every effort to contact patients who have to leave their telephone numbers.

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