"I have faith in the NHS but my experience was a total shambles"

About: Wansbeck Hospital / Gynaecology

(as the patient),

I had to be at Wansbeck for 4pm in March to be ready for a hysterectomy on the Friday morning. I arrived at the due time & I felt like I was totally ignored. It was when the tea trolley came around about 5.30 that I was asked if I was a patient. I was then given a bed but told I may get moved as the ward was full or have to make the 1 hour drive back home & return in the morn for 7.30. I then had some tea & thought I would get some kind of an admission i.e. weight taken a wrist band put on but none of this happened. At about 10.30 I asked if I would be moved but it turned out that there was no notes for me & no one knew what I was even in for. I was told I would be staying there as the other ward would not accept me without notes. On the Friday morning my notes still had not turned up and one of the doctors asked if I was in for a stomach biopsy so I put the record straight. I was taken to theater at 11.50 and they were not very happy coz I still did not have a number on my wrist band. Op went well & post op was excellent all staff treated me with kindness & respect nothing was a trouble for them.

A doctor came to see me on the Sunday & said I could probably be discharged on the Monday but he then realised that I was booked for a rapid access clinic on the Tuesday morn as he thought that my belly was a bit white and felt cold (I still have not been to it) In my opinion no one seemed to have any idea what or where it was. I did get discharged but could not be given any medication as there was no doctor to prescribe any for me. These people have a lot to deal with but I think my experience was a total shambles but I do still have faith in the NHS. I think on the whole it is an amazing organisation it just requires some organising.

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Responses

Response from Northumbria Healthcare NHS Foundation Trust

I am sorry that your experience of our services fell below that of our normal standards. I would be happy to discuss these issues in detail with you and would ask that you contact me direct.

Kind Regards

Sue Shaftoe

Operational Service Manager / Head of Nursing

01670 529521