"Incorrect initial diagnosis, but good care thereafter"

About: Queen Elizabeth University Hospital Glasgow / General medicine

(as the patient),

I had a short black out. Assessed at AnE, had head scan, chest x-Ray quite quickly, cannula inserted, bloods taken. Was reviewed by Registrar and was able to answer all of his questions and test all performed quickly and politely.

Saw a doctor much later and told him symptoms etc. He wouldn't listen and gave me his diagnosis which was upsetting, saying I had had an probably an epileptic fit and now have epilepsy.

I was told I would be unable to drive and he reminded me about the unfortunate occurrence that happened to the bin lorry driver who killed people in Glasgow after blacking out at the wheel and who was now trying to sue his doctor. I am an older lady who had been awake all night. No family in attendance and as you may imagine I, was very distressed and upset at being told this. That was it, end of his diagnosis.

Was taken up to Ward 8 A and I cannot sing enough praises about the staff on this floor. Absolutely wonderful, from Ward Sister, Charge nurse, Consultant and Registrars and many more down to lady who collected trash, they deserve the highest accolade.

I loved my single room, a bit big but superb. Staff kept popping in to make sure all ok or did I need anything. I just had to let someone know about my stay and pin a medals on this Department. The initial diagnosis was INCORRECT by doctor. My heart has a slow beat and BP tablets I take hindering not helping.

I was allowed home on Friday with a heart monitor and BP monitor affixed to be returned, so further details from them can solve this problem, appointment to follow in 6 weeks time.

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear Mirren

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened while you were in A&E at the Queen Elizabeth University Hospital. I completely understand why this would have been distressing for you.

I would like to look into this further for you, if you would be able to email me at Lisa.Ramsay@ggc.scot.nhs.uk with some personal details.

In terms of your care in Ward 8A, thank you very much for your kind words. I will share your feedback with the staff in the wards and they will all be delighted to receive such positive feedback.

Best wishes

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