"Back pain."

About: Derriford Hospital / Accident and emergency

I was brought into A&E by a paramedic with severe back and upper leg pain. After the inevitable waiting time and triage I was examined by a doctor and admitted to the Clinical Decision Unit for observation and pain relief. The treatment I received there was exemplary.

I am 67 yrs old and this was my first time in hospital but I was put at ease and given the best treatment possible.

Whether medical staff or the staff member who kept me supplied with coffee, nothing was too much trouble. Everyone's heard the jokes about hospital food. During my short stay I had only 1 Breakfast, 1 Lunch & 1 Evening Meal and the food was wonderful.

I cannot praise this unit highly enough.

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Responses

Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Arthur

Thank you for taking the time to write in and share your experiences of the care you recently received in our Emergency Department and Clinical Decision Unit. As we make every effort to provide the highest standards of care and treatment at all times it was lovely to read your comments. I was really pleased to read you received the best treatment possible.

I will make sure a copy of your post is shared with the all of the teams involved in your care, as comments of support and thanks are so important to our staff and I know they will be very grateful to read the positive comments you said about them.

I hope your back is recovering well.


With best wishes

Claire Jukes

Patient Experience Support Manager

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