"Excellent, intelligent care"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
We visited the fracture clinic following a visit to a&e earlier in the week.
In spite of the fact that the emergency department had booked us a fracture clinic appointment we were not on the system.
The reception staff were very apologetic and ensured that we were seen.
Both the doctor and the nursing staff were lovely, personable and did not treat us as if we were idiots.
They explained the care we would receive and then, having been sent to have a new plaster cast, we received expert care again.
We were seen again really quickly and dealt with sensitively and with humour and kindness.
Similarly the staff in x ray were very efficient.
Lovely staff who made us feel human which is not always true.