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Two years and still no sucess

Story from nhs.uk

"Two years and still no sucess"

About: New Birmingham Dental Hospital

I have waited two years for an appointment which was mysteriously lost previously. They also discharged me as a patient whilst claiming I failed to turn up for an appointment which I did not receive. I tried to get in contact for months via phone and email and no response.

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Responses

Response from New Birmingham Dental Hospital 7 years ago
New Birmingham Dental Hospital

Submitted on 20/09/2016 at 14:24
Published on nhs.uk on 21/09/2016 at 02:30

Dear Patient

I apologise that you have been unable to contact the hospital to address your concerns about your appointments.

We have experienced regrettable difficulties with the telephony arrangements recently and hope that the situation will start to improve this week with the development of a new call centre.

I would be happy to look into your situation and see if the situation can be resolved.

Please email me via Alison.last@bhamcommunity.nhs.uk or phone me on 0121 466 7128 (please leave a message if I do not answer and I will return your call within one working day).

I also would like to apologise for the delay in responding to your comments, caused by a technical problem which has been resolved.

I look forward to hearing from you.

Kind regards

Alison Last

Associate Director of Patient Experience

Bham Community Healthcare NHS Foundation Trust

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