"Failed to diagnose a stroke."

About: New Cross Hospital / Accident and emergency

Poor assessments, long waiting times and the stroke diagnosis was missed for over 24 hours.

We were passed to an appalling department called Amu who failed to communicate with us, made flippant comments and gave no feedback. Avoid new cross !

Story from NHS Choices

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Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital.

I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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