"Staff have become more able to meet complex needs"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Community (City)

(as a staff member),

Thanks has been received from a care home manager to the Dementia Outreach Team following a period of supportive intervention by the Team at the care home.

‘the staff are considerably more skilled and equipped now to meet this patients complex needs since the Occupational Therapist, Community Psychiatric Nurse and the Speech and Language Therapist from the Dementia Outreach Service from Mansfield and Ashfield carefully worked collaboratively with the care staff and care home manager’

Work was done on allowing the care staff to understand the importance of their 1: 1 support role and how to manage the care planning and staffing priorities around the giving of this. Additional advice on strategies to maximise the benefits of this time has enabled the home to achieve positive outcomes for the service user.

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Responses

Response from Emma Hutton, Community Services Manager, Mental Health Services for Older People, Nottinghamshire Healthcare NHS Foundation Trust

Thanks for your feedback on your experience of working with the dementia outreach service for the benefit of your care home resident. Its great to hear that the service has helped your care team to enhance the care they give to your residents and that you have had a positive experience of working with the service.

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