"No waiting as I was taken to A&E ..."

About: The Royal London Hospital

(as the patient),

What I liked

No waiting as I was taken to A&E by ambulance. Seen by friendly, understanding staff and doctor. Made to feel comfortable, even though my condition was not!

What could be improved

Although the A&E was not busy at the time I was taken in - 0600hrs on a Sunday morning - the cleanliness in the toilets was far from satisfactory. A cleaner was just slopping dirty water from his bucket around the floors with a not very clean mop, leaving puddles everywhere. Very little loo roll on the dispensers. Toilet bowls not very clean. Ideal breeding grounds for many unwanted bugs I reckon!!! The oral English used by some of the nurses was not very good & I had difficulty in understanding some of the questions I was being asked. Although persistence paid off in the end and all questions were eventually answered!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››