"Shotley Bridge Urgent Care"

About: County Durham and Darlington NHS Foundation Trust

(as the patient),

After being extremely ill through the night the next day I'd seen my dr who gave me gaviscon? ? Which on reflection was totally useless. It turned out I had a very bad chest infection.

The following day I woke with pain and soreness around my ribs when breathing. My GP surgery was closed also the one in the nearest town

But called 111 and spoke to a dr. He called me at home twice, He insisted that I get seen face to face by a dr. I'm in a rural area without car so transport was arranged to take me.

When I got to Shotley Bridge Urgent Care they had no knowledge of me at all. I had to explain and explain why I was there. I had turned up without any paperwork. I had been told they would be expecting me?

I found the staff surley and miserable. Whist waiting I saw a notice on the wall saying which dr was on duty so that reassured me

But when I was called in it was explained to me that there was no doctor!

I got to see a nurse who I found very surley with a hacking cough worse than the chest infection I thought I'd had.

I had to explain 'again' why I was there.

I told her the dr who called me back from 111 had said that I needed to be checked out by a dr who would then (more than likely) perscribe antibiotics.

The nurse at that time told me she didn't think she could help as there were No antibiotics in the unit,

I already knew I'd made a mistake in going to the Shotley Bridge Urgent Care but being told there was not even a dr there and they couldn't even help me with antibiotics was really disheartening.

But eventually the nurse found some antibiotics so at least I could start to deal with my chest infection.

It was now about 5, 3pm Id arrived at 2pish. The sign saying the dr was in attendance was still on he wall. I asked why there was a sign on the wall when there was NO dr.

reception said she 'hadn't got round to it'

I waited 3 hours for transportation back home.

I found the experience extremely poor.

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