"ENT clinic kent and canterbury hospital"

About: Kent & Canterbury Hospital / Ear, Nose and Throat

(as the patient),

after booking appointment online got to hospital and no one knew who I was seeing in ENT. after seeing the consultant I was told I had polyps and a small Nasal septum deviation which means I have trouble breathing in and out of one nasal I also have had no sense of smell for many years and I also have sleep apnae which is all linked together I was told treatment can be an operation or tablets and a rinse wash. I decided to go for the tablets and rinse wash. the tablets lasted for 28 days as they were steriods the rinse you have to buy yourself at £10 a box and thats it. I received a letter 2 weeks ago telling me that I had now been discharged from the clinic as I did not want the operation and if the symptons persisted to go back to my doctor and be referred back again. I was not told by this consultant that if I did not take the surgery I would be discharged if I had been told that I would of gone for the surgery. now I have to start the whole process of going back to my doctors and being referred all over again. I do hope that I get to see the same consultant again so I can ask why I was not given a choice and why they did not tell me to my face that they were going to discharge me. 

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Responses

Response from Kent & Canterbury Hospital

I am sorry that you have this condition and that the procedure you chose was not properly described to you.

There seems to have been a communication problem for which I sincerely apologise.

I am sure that once your GP has re-referred you the operation can be scheduled so that you can eventually gain the benefits and be able to breath more easily and regain your sense of smell.

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