"Extremely disapointed"

My daughter has been seen at this hospital since the age of 10 years. We are now 3 years on and still waiting for the appropriate treatment to be done. We are aware of the problem it is just a case of getting an appointment for my daughter. Each appointment she has had has been rescheduled at least three times. I am unable to get through to any of the secretary's (3) to request urgent follow up appointments and have been advised that my daughter's consultant does not have a secretary so keep trying the numbers I have!! I was given an email address for a different secretary and after writing a lengthy email advising the pain my child is in I get a return email advising she has left the Trust. I will have to go into the Outpatients department to request a sooner appointment!!