"fracture clinic 1st appointment"

About: Manchester Royal Infirmary / Trauma and orthopaedics

Appoint 9am was not seen until 11 doctor sent me to have a boot fitted for my broken ankle I've had a cast on for 5 days anyway was told they had no boots they had been ordered but had not been delivered why I'd like to know? If I would of had a boot I could of showered also it would of took my weight but had to have a new cast which is sweaty and itchy and driving me mad I can't put weight on it and have to wear this continually for 2 weeks can't bath or shower I'm sure these boots are a necessity also I wouldn't have to give myself injections everyday to stop me getting blood clots, apart from this the staff are all very good but this should be looked at and sorted out so they are always in supply not happy and going to make a complaint

Story from NHS Choices

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We were extremely sorry to receive your comments and concerns via the NHS Choices website about your experience in the fracture clinic at the Manchester Royal Infirmary. We apologise that the necessary equipment, although ordered, was not delivered in a timely manner. We understand that this is extremely frustrating for all our patients and for the staff, as we strive to provide the best possible service to our patients and apologise that this was not your experience on this occasion.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this so that we can address your specific concerns. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.