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going home

Story from nhs.uk

"going home"

About: Salford Royal

(as the patient),

What I liked

going home

What could be improved

instead of doctors dancing on beds, singing, making police officers cups of tea, a little care for an ill patient and do their jobs properly, i feel the nurses and doctos on A&E late at night are in the wrong place, if its to get away from work and not seen paitents then they should not been in that kind of job.

Anything else?

yes, they need to be more skilled in customer care rather then talking to a cleaner before handling a paitens needs.

in the chest clinic they are nice & know there jobs but in A&E they seem to not know alot, seems like your wasting there time by going in when you have no other options.

I strongly suspect some of the nurses and doctors are not up to scratch and need to be demoted because the level of care is something that a wild pet wouldn't go through.

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Responses

Response from Salford Royal 14 years ago
Salford Royal

Submitted on 22/03/2010 at 23:02
Published on nhs.uk on 07/04/2010 at 04:48

We would welcome the opportunity to investigate your experience in more detail. This would involve us speaking with the staff involved with your care and addressing the concerns you have listed. At this stage we just need to know the ward number and the dates concerned. If you would like to help us with this, please can you call our confidential PALS line on 0121 424 2000 where our team will be happy to assist. Your personal details will not be shared without your explicit permission first.

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