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First class treatment

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"First class treatment"

About: The James Cook University Hospital / Gynaecology

I was so worried after being referred under a two week rule.

I am excellent at complaining but I this occasion could find absolutely no fault with the faultless treatment I received. Appointment Monday operation performed less than 24 hours later on Tuesday (could not have got better treatment privately). I have a fear of hospitals and the staff, however I have to say the consultant is one of the nicest peopleI have ever met, what a credit to James Cook Hospital they are. Could not fault the staff either who were equally as lovely.

Absolutely amazing.

Thank you so so much you have changed my life - for the better! If you Find yourself in a similar position to me - please don't be afraid, you will be treated with dignity and respect at all times.

I am so impressed - hope you all get some recognition for the wonderful service you provide.

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Responses

Response from The James Cook University Hospital 7 years ago
The James Cook University Hospital

Submitted on 04/10/2016 at 13:17
Published on nhs.uk on 06/10/2016 at 02:32

Good afternoon

Thank you for your message in which you express your gratitude for the care and treatment recently received from the Gynaecology team at The James Cook University Hospital.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to submit this compliment.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a daily basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Kind regards

Sally McMaster

Information Governance & Patient Safety Advisor

Patient Advice and Liaison Service (PALS)

Information Governance & Patient Safety Department

South Tees Hospitals NHS Foundation Trust

Tel: 01642 854807

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