"Faultless care and attention"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),

My son found himself in the RACH accident and emergency department earlier today after an injury at school. The care and attention he received from the receptionist, radiographer, nursing and medical staff was exceptional!

As a nurse manager working in the adult hospital, I'm used to seeing care delivered but today I was a mum on 'the other side' and I have to say that our experience today reminded me of why I am so proud of the NHS.

From both my son and I, thank you! !

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Efisher

Many thanks for taking time to post your feedback on Patient Opinion. It means a lot to us when our own staff recognise and appreciate the work that we do. It sounds like a real team effort resulted in a positive experience for both you and your son. I very much hope he is on the mend now and thank you again for sharing your story. I will make sure that staff at RACH are made aware of your feedback.

Kind regards,

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