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"Admission to Ward 6, Crosshouse Hospital, Kilmarnock"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I was admitted as an emergency to Ward 6, Crosshouse Hospital recently and had to go for a minor op on the next day. The Gynae unit was immaculate and beautifully laid out...most importantly of all...it was kept lovely and quiet at night time. The staff within the unit couldn't have been more helpful and compassionate both ward and theatre based and I left feeling very well cared for and informed throughout my healthcare journey. It's not often our hardworking NHS staff get credit for the outstanding work they do in the face of overwhelming challenges so I would like you to pass on my heartfelt thanks to them if you could.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/09/2016 at 11:22
Published on Care Opinion at 12:17


picture of Eunice Goodwin

Dear IamTrulyGrateful,

I most certainly will pass this lovely post and your heartfelt thanks to the team. I am sure, like me, they will be delighted that you found your stay to be so good. Thank you for taking the time to share this experience with us and I hope you are fully recovered now.

Best wishes,

Eunice

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