"Leigh ward could be better"

About: East Surrey Hospital / General surgery

(as the patient),

Leigh ward could be better. A load, load better. They are struggling for actually good doctors, doctors who listen and nurses who actually care. That, however, is not to say there aren't good nurses and doctors. I would like to say that some of the nurses were fantastic at their job, they did everything everyone could ask for. Also doctor was particularly good. However, nurses like they one who called me a 'git' and the one that refused to do observations brought down the whole ward. In my opinion, they were just completely un-fussed about medical attention.

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Responses

Response from Rebecca Dunsterville, Matron, Surgery, Trauma & Orthopaedics, Surrey and Sussex Healthcare NHS Trust

Dear Leighwardisntgr8

Thankyou for your response. I am sorry that your treatment by the staff on Leigh ward did not live up to expectations. We expect staff to always treat patients with dignity and respect and I am concerned you do not feel this to have been the case. I would like to investigate your concerns further, I can be contacted by e-mail at rebecca.dunsterville@sash.nhs.uk

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