"Still waiting"

So it's 4:30pm and I'm still waiting. Everyone who arrived at the same time as me and later have left. The staff had lame excuses and doesn't make sense except for the fact that their mismanagement coupled with lack of empathy or sympathy for their patients leads to poor decisions. I've never been treated this way before and have used the NHS many times. Avoid it at all costs. At no point

I got an apology or heard sympathetic words. They seem to have a number of ready made excuses which they are used to tell people. I just can't wait for this to be over. If going through this wasn't bad enough, being treated this way made it all unbearable. I've cried in the waiting room and am now so weak, I can barely hold my heads up. Hope others don't have to go through this.