"Waiting times of almost a year?"

About: Hillingdon Hospital / Pain Management

I was seen in outpatients in May and was recommended treatment for my chronic pain.

This consisted of two day surgeries. Upon hearing nothing I called last week (beginning of September) to see when my treatment was likely. I've just had my call returned and have been told that they are still allocating dates to people put forward last year. When I said "So I'm guessing my appointments will be sometime next year", I was told yes, they would indeed be next year. The 18 week rule is utter tosh. Should I now be requesting my treatment privately as you cannot provide it in an adequate time frame?

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Responses

Response from Hillingdon Hospital

Thank you for your comments. I am very sorry to hear of your experiences and the difficulties you have had with our department. If you can, we would appreciate it, if you could contact us via our PALS department, Patient Advice and Liaison Service on 01895 279973 or by email pals@tth.nhs.uk in order to look into this further and hopefully be able to resolve your concerns.

Sasha Roberts, Senior Service Manager, Surgery & Anaesthetics

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