"A&E and Britford Ward"

About: Salisbury District Hospital / Accident and emergency

After calling 111 who advised me to come to A&E due to stomach pains. I could thank the team highly late at night for providing all the care and services they did. The A&E team were very thorough in their examination and explained everything that was going to happen and what my suspected symptoms were suggesting and the course of action. After this I was admitted to the night to Britford Ward and the treatment continued whilst I havent stayed in hospital for a while again despite the early hours of the morning staff polite explained what i needed and what would happen in the morning. Following morning I was promptly seen by the doctors and had scans booked in and was discharged later in the day (writing this whilst resting) everyone was so helpful and social and despite the traumatic circumstances everyone was brilliant and couldnt thank the team enough they all work hard long hours but nothing is ever a problem.My only criticism is the receptionist at A&E when despite being in pain asked me all sorts of questions and was very unempathic to my pain and was not concerned when my hands were seizing up it was very much get this onto the system. It did nearly result in a panic attack.

So please be a little more caring than a robot typing things into a system.

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Response from Salisbury District Hospital

Thank you for taking the time to get in touch, we hope you are recovering well.

It’s really important to ensure we have as much information as we can about you when you arrive at A&E, and to check that the information we have is right.

We were sorry to hear you felt the receptionist was not empathetic, and we’ll pass that back to the team.

We’ll gladly pass on your thanks and it’s good to hear that everything was explained, you were seen promptly and felt you were cared for well.

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