"AE ew system run bad"

About: Queen Alexandra Hospital / Accident and emergency

The member of staff running new system in qa ae yesterday was very un organised very rude talking to o them poor nurses like rubbish your new system is a complete nightmare yet same as usual 3half hours waiting still nothing achieved ,wrong diagnosis on records very poorly ran the staff have ran ae much better the old way they were always sufficient now it will ran poorly the nurses an drs of ae need respect not to be bossed around by a unorganised person AE old system great new way dyre many people think so run by stressed rude member of staff

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

I am so sorry to hear of the circumstances you describe and for the added distress your experiences has caused. Please be assured that your comments will be shared with the area concerned.

If you would like to discuss this situation further with a member of staff, please contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 and give them your details and they will be more than happy to help you.

Kind regards.

Debbie

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