"My visit to Cardiology outpatients 6.9.2016 at..."

About: Southampton General Hospital / Cardiology

II attended the above clinic, I was ten minutes early. After presenting myself at Cardiology reception I was told to wait which I did up till 11.57.When I enquired why I had been waiting so long , I was told that I had not "booked in" .I pointed out that it was the fault of one of the staff members if I had not been booked in.I then enquired how much longer I would have to wait and was told"how long is a piece of string". I decided to leave as I was not prepared to waste any more time. .I would also like to point out that whilst I was in Cardiology outpatients the ancillary staff seemed to have little to do with anything to the benefit of patients but instead were grouped for the purposes of exchanging chat.

Lessons in customer relations would not go amiss.

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Response from Acting Head of Complaints, University Hospital Southampton NHS Foundation Trust

Dear Mr Doran

I was very sorry to hear of your experiences yesterday, this is certainly not the standard of customer service we expect. I have passed your comments on to the Divisional management team for that area.

If you would like to discuss this further then please contact the patient support services team here at Southampton.

Tel: 023 81206325 or email patientsupportservices@uhs.nhs.uk