"Awesome staff, but long wait that was dangerous for a diabetic"

About: Royal Bolton Hospital / Colorectal surgery

(as the patient),

I went to Royal Bolton, for a colonoscopy, staying on ward D2. I really appreciated the friendliness of the staff. However, I was no happy about the availability of beds. I was not admitted until four hours after my appointment time. Is there really a bed manager? Also, there was no hot water at the wash basins. I am diabetic and require two injections of insulin a day, in addition to metformin tablets. Due to the apparent delay of my colonoscopy until 3pm I missed the first injection that day. Also, I did not have any food or drink for twenty four hours, which very nearly caused my to have a 'hypo'.

I would like to thank the awesome staff on ward D2.

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Responses

Response from

I was very concerned to hear of your experience, at Bolton Hospital we always want to resolve issues about treatment and care and learn from peoples' experiences.

Therefore, I want to make sure that you know that you can approach our PAL (Patient Advice and Liason) Service telephone 01204 390193 who will try to help you with the issues you have raised.

You also have the right to make a formal complaint about your treatment which you can do by contacting our Customer Relations Coordinator telephone 01204 390835.

It would help us to look into these matters if you could provide more details, please ring Customer Relations Coordinator.

However, we would like to assure you that your comments will be looked at by the Nurse Manager and Matron for ward D2 as part of our ongoing monitoring of patient care.

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