"Patient confidentiality non existent!"

As a visitor to the centre you soon find that to try and speak to your loved one the staff at the other end of the phone are rude with no telephone/communication skills.. My family member had a staff member tell fellow patients/service users his personal information and found it very funny to embaress him..when you visit a loved one you will be stared at intensely and made to feel uncomfortable! Staff try to insinuate to your loved ones that you -the visitors are controlling & by complaining about the poor care given you leave your loved one "anxious! With 20years nursing experience myself I've never seen such poor standards!

Story from NHS Choices

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Response from Yardley Green Medium Secure Unit

We aim to give professional service to our patients and to those family members who visit them at all times. We would be grateful if you contact our Customer Relations/PALS Service on 0800 953 0045, who can take details of your visits and ask the Senior Manager at the site to investigate your concerns

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