"The standard of care my relative ..."

About: Hinchingbrooke Hospital

(as a relative),

Anything else?

The standard of care my relative received on ITU was second to none, all credit to the staff there, and the woodlands unit. But when on a ward, and another subsequent re-admission, well, where to begin. The call bells not being answered. Would arrive to find my relative weeping because he was bedbound, and saying I'm so sorry, I've been ringing for ages but I've had to wet the bed. Where's the dignity in that? We helped ourselves to bottles from the sluice because 'I'll get you one in a minute' generally translates as never. If he had a bottle within reach he would not wet the bed and not have to be changed so his skin didn't break down. We changed the sheets ourselves, but funnily enough as soon as we asked for sheets the staff couldn't have been more attentive. It also seemed common sense to me that if you take a full bottle away, if you spend thirty seconds bringing an empty one back you might even not have to answer the buzzer.The washing bowl, as he could not get to the bathroom, had faeces in the bottom. My relative was told to drink more, again, we did point out that as he was bed-ridden, and his jug and glass were on a table across the room, that could present a problem. We encouraged him to drink, and asked for more water, and like the bottles none forthcoming. We asked for permission to go into the kitchen and get water, and were told off limits. We the family had to FIGHT for everything for a decent standard of care for my relative. We are not a family from hell, we just wanted our relative dealt with with a modicum of dignity. Incidently, the member of our party who retrieved the drug cupboard keys the nurse had left in my relatives locker did not appreciate having the keys snatched without so much as a thank you.

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Response from Hinchingbrooke Hospital

We are extremely disappointed to hear about your relative’s experience on one of our wards. We take the delivery of high quality patient care very seriously and would encourage you to contact Louisa Grice. Patient Advice Liaison Services Manager, telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk so that we can understand and discuss your concerns more fully and take action to ensure this doesn’t happen in future.

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