"My stay on ward 2"

About: Wexham Park Hospital / Accident and emergency

Having been admitted after 9 hours in a & e to ward 2 I waited to be told officially that I had gall stones which had lead to an infection setting in and causing an abnormal white cell count. I was deeply disappointed as no-one could possibly come down and talk to me about it and if I was being operated on. So I carried on being nil by mouth as the night drew in exhausted I managed to get some sleep. The following day I hoped that the ward rounds would be early and all would be resolved but no after badgering the doctors all day a lovely nurse finally midway through the afternoon got a doctor to see me. By now I had rebelled as no-one could tell me why I was nil by mouth I had a sandwich and a cup of much needed coffee. The doctor was barely there for 10 minutes to tell me I needed another blood test and antibiotics for the infection and a op to remove the offending gall bladder. So I waited and waited for the blood results finally it was when I told them I was discharging myself that they got a doctor to chase the results, do a discharge letter and give me the correct meds!! The nurses I cannot fault but the consultants and doctors are unbelievable!! To refuse to spare 10 minutes explaining something that had made me worry so much that I arrived in an ambulance is terrible and really appalling.

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Responses

Response from Wexham Park Hospital

Thank you for taking the time to leave your review - I'm sorry for my delayed response.

I'm sorry for your experience and the lack of communication you describe with the team looking after you.

It would be great if we could have some more details to look into what happened and learn from it.

If you could email me your details I would be grateful - my email address is Claire.marshall@fhft.nhs.uk

I'm pleased to read that you felt the nurses were faultless

Kind Regards

Claire Marshall

Head of Patient Experience

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