"orthopaedic day surgery Hairmyres"

About: Hairmyres Hospital / General Surgery

(as the patient),

The theatre list was cancelled. No-one called me in the morning to cancel, despite having my landline and work mobile. I presented to reception to wait for 20 minutes. I was then taken into a room to be told the procedure would not be going ahead. The nurse did apologise several times, however her manner was unconvincing and she also said they had tried to call, which if this was the case I would have 'missed calls' or a voicemail.

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Responses

Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

picture of Gwen MacIntyre

Dear pepsicola04,

I'm really disappointed by your poor experience of our service. We always strive to contact patients if we have to cancel procedures at short notice as we understand not only the upset to your plans but also the anxiety and anticipation which can accompany coming into the Hospital.

I will share your concerns with the department staff however if you would care to contact me directly on 01355584664 I would be happy to look into your case and feedback any other details I can along with checking for an alternative date for your procedure with our schedulers.

Kind Regards

Gwen

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Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

picture of Gwen MacIntyre

Dear pepsicola04,

I hope you are well, as part of our follow up I would still like to be able to review your case however this has proved impossible without your personal details.

If you still wish this matter investigated, please contact me on 01355 584664 and I will take your details privately to look into your personal situation.

Kind Regards

Gwen

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Update posted by pepsicola04 (the patient)

Dear Gwen

Thank you for your response. I am quite well and have received my surgery and aftercare. I thank you for your assistance in re-scheduling this for me. May I also commend the orthopaedic staff in professionalism and care they provided on the day.

Kind regards

Pepsi Cola