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30 years and not once unhappy

Posted By Soopersweeper

"30 years and not once unhappy"

About: General practices in Ayrshire & Arran

(as the patient),

I would like to commend The Fullerton Medical Practice. I have been a patient with them for over 30 years now and not once have I been unhappy with the way I have been treated either by the reception staff or the medical staff. Appointments can always ve found for emergencies. Someone can always phone for a bit of reassurance or to suggest next step. Thank you all.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/09/2016 at 10:04
Published on Care Opinion at 10:58

picture of Eunice Goodwin

Dear Soopersweeper,

In over 30 years, I suspect few people can say that about most things so it is a testament to the Practice and I am sure they will respond to you too.

Thank you for sharing such a lovely post and long may it continue.

Kind regards,

Eunice

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