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Excellent care in A and E

Story from nhs.uk

"Excellent care in A and E"

About: Good Hope Hospital / Accident & emergency

I had experienced a burst varicose vein and had paramedic care at home, however I was also advised to have treatment at hospital by the ambulance crew. My daughter took me to Good Hope hospital.

The waiting area was clean and comfortable. It was easy to book in and I waited approximately 90minutes to be seen. It was a busy area with one practice nurse and doctor supported by other health care staff.

The practice nurse viewed a dressed my leg and gave medical advice to rest and elevate my leg and to see my GP for further medical support with 3days.

The staff I encountered were professional, friendly and respectful. I wanted to say thank you to them.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 18/11/2016 at 16:34
Published on Care Opinion at 16:38

Dear Walton

thank you for your post regarding your patient experience at Good Hope Hospital. I am so pleased that although you had concerns about your leg, you found the waiting area to be clean and tidy, and that you were seen and dealt with in a timely fashion.

Patient feedback is extremely important to us and I will be thrilled to ensure that your comments are highlighted to the Senior Management Team for Accident and Emergency Department who will ensure that your feedback is communicated to all of the team who work extremely hard in often difficult circumstances to provide good patient care and promote a positive patient experience.

I hope my actions are acceptable, and once again thank you for taking the time out to provide your feedback and I do hope you are continuing to recover well.

Kind Regards

Marie Helebert

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