"Review of Centre for Fetal Care"

About: Queen Charlotte's Hospital

This is a tricky one because the doctors and nurses are superb - working under pressure and in sometimes less than ideal scenarios, however I have to visit the centre for fetal care once every 4 weeks and I dread arriving every time because the reception staff at CFC are the rudest I have ever come across.

There is no need to be especially unhelpful or rude, yet they are the worst in the hospital.

By contrast, if this were a review for any other areas of QCCH, such as the early pregnancy unit, the review would be 5 stars, and the ultrasound team are also excellent.

It is such a shame that during high risk pregnancies where CFC has to be involved, the reception staff do nothing to ease what is already a stressful time.

Story from NHS Choices

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Centre for Fetal Care at Queen Charlottes Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk

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