"Appointment"

About: Golden Jubilee National Hospital / Trauma & orthopaedics Royal Alexandra Hospital (Paisley)

(as the patient),

Hi I told I needed an operation on my right leg because I have torn my ALC. My knee was locked for weeks and was told I couldn't get the operation until I could straighten my knee, I was then told that I had to do physio until my knee was straight it took 4 weeks to straighten my knee and I am still waiting 4 weeks later to hear back about the operation and I am still doing physio at this moment. It is now 10 weeks on and I am still waiting on word for my operation I am in a lot of pain and don't understand why I have heard nothing back about the operation I know it will not repair it's self and I have been trying to get in contact with the consultant and his secretary but still no answer.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Hi mac61

We're sorry to hear that you are still waiting for information about your appointment.

As Patient Opinion is anonymous, we do not have any of your personal information. To help me look into this for you, I would be grateful if you could contact me to discuss this is more detail. I can be contacted on telephone 0141 951 5195 or by emailing comms@gjnh.scot.nhs.uk.

Kind regards

Christine

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Response from Marie Farrell, Sector Director - Clyde, NHS Greater Glasgow and Clyde

picture of Marie Farrell

Mac61

I am sorry to read of the difficulties that you are experience trying to get information on your date for surgery. If you email me at Marie.Farrell @ ggc.scot.uk and provide me with your details, I will look into this for you.

Marie

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Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear Mac61

Thanks for contacting me directly with more information about your case.

As discussed, we have passed this on to our colleagues in NHS Greater Glasgow & Clyde.

Please let us know if we can be of any further assistance.

Kind regards

Christine

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Response from Marie Farrell, Sector Director - Clyde, NHS Greater Glasgow and Clyde

picture of Marie Farrell

Dear Mac61 - on reviewing my response I have realised that I have by error not given you my full email address. It should be Marie. Farrell@ggc.scot.nhs.uk.

I will return to the office on Tuesday and would be happy to progress for you

Marie

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