"The excellent care that my mother received."

About: Hairmyres Hospital / Respiratory Medicine

(as a relative),

My Mother was admitted to Ward 12 at the beginning of July. During her stay she received care and attention beyond our families expectations. The Staff treated her in a professional manner, nothing was too much trouble, they even styled her hair, they treated my Mother as they would treat their own mother and in most cases grans. We were kept informed of her treatment and condition at all times. It was the simple things that meant so much, staff would say goodnight at the end of their shift, or Hello when they arrived. In particular Charge Nurse Fiona was so very kind, Sadly my Mother passed away last week. She said that she did not want to die alone or breathless, thanks to the wonderful staff of Ward 12 she did not. thank you all so very much.

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Responses

Response from Anne Leitch, Senior Nurse, Medicine, Hairmyres Hospital

picture of Anne Leitch

Dear wc20

Firstly can I give you my heartfelt condolences for your loss, losing a parent is always a difficult time in life.

I want to thank you for taking the time to acknowledge the compassionate care and professional manner of staff. We aim to deliver safe, effective, person centred care at all times and it is reassuring when we receive feedback that this has been achieved.

I will ensure this positive feedback is communicated to SCN Baker, CN Fiona and all of the ward 12 team. I am sure that they will be delighted with your lovely comments.

I wish you and your family my sympathies at this difficult time and again thank you for acknowledging the valuable works all our teams do.

Kind Regards

Anne Leitch

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