"Paediatric Consultant and ECG tech had the patience of saints!"

About: Lincoln County Hospital / Paediatrics

(as a parent/guardian),

Recently attended with my toddler for a paediatric review. Clinic 5 waiting room is looking very dilapidated. The play area was locked up and toys in the seating area are random. The play kitchen for example had only 2 or 3 incomplete accessories to play with. The TV wasn't even on a kids channel and no remote was in sight to change it. The bins in the waiting room are blocking access to the fire extinguishers which is a health and safety concern. The notice board is showing "auditrac" results for October 2015 despite it being August 2016 at time of visit. Other areas appear to have regularly updated results.The clinics running board didn't have the Dr we were seeing on it. When asked got told they don't always update it and it was from a few days ago. It didn't prompt them to update it and a few other parents had similar concerns not seeing the Drs name on the board.

The nursing staff were clearly exhausted but tried their best to remain cheerful. The saving grace was the consultant (Dr Kollipar) who was patient when trying to scan a wriggling toddler and provided distraction from his own phone to help. His explanations were clear and concise with time for questions. We were sent for an ECG in clinic 3 which we didn't wait long for and again the technician was patient with my wriggling toddler.

The care from the staff was great, but the environment was lacking.

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Response from United Lincolnshire Hospitals NHS Trust

Dear LincolnLad

Thank you for taking the time to leave your comments on Patient Opinion about your experiences on Clinic 5.

The points you raise about the environment in the clinic are entirely valid and some are issues that we have recognised ourselves. There is currently a lot of work being done in all of our clinics being supported by the service improvement team and we are part of this work. All the issues you have identified are being picked up as part of that work. I am also already meeting the team today to look at some good ideas that they have and review the staffing model that we currently have in place.

Unfortunately, since the receptionists were removed away from each clinic and used in the central booking area instead, our waiting area is not monitored and we are unable to keep the play room open. We have been looking at ways to overcome that and have been using volunteers to help support families in the waiting area whenever we ever we can and are now looking at different staffing roles to support this.

I am grateful for the positive comments you made about our staff and this has been shared with all concerned.

If you would like us to keep you updated with our progress with our clinic improvement and maybe contribute to the ideas that we already have, please make contact with our Patient Advice and Liaison Service (PALS) who will put you in touch with the team. They can be contacted on 01522 707071

Best wishes

Terry Vine, Matron

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