"Trip to a n e"

About: King George Hospital / Accident and emergency

I called 111 who then advised a n e. On getting there I came over sick and feverish. I have badly hurt my knee and had to que for some time to sit. Why was only 1 register desk open? There were 3 people standing behind 2 other desks not doing anything. After registering I moved to a second desk by this time I was sweating and about to pass out. I was ignored for 5mins while the person looked at their computer and then passed me to someone else. My total time in a n e was 4 and half hrs at least 2 hrs to be seen then had xray this was v quick then had to wait another 2hrs to b seen not the hr indicated on screen. There needs to be more security in the hosp as in the waiting room 2 men came in with cans of beers they fell asleep on the chairs and weed all over the floor disgusting! !!

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Response from King George Hospital


Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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