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Very rude receptionist

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"Very rude receptionist"

I finished work at 6, had very bad earache all day so decided to come and get checked out, as I arrived at 6.10pm the receptionist didn't want to book me in as they close at 6.30pm. Very rude and arrogant. Not the first time I have had a bad experience at this hospital. I would say avoid if you want to be treated with respect and dignity you deserve! Absolutely appalling. Where is the person centred care that is meant to be in place

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Responses

Response from Edenbridge Hospital 7 years ago
Edenbridge Hospital

Submitted on 06/09/2016 at 18:38
Published on nhs.uk on 07/09/2016 at 02:30

Hello

Thank you for posting this review and please accept our sincere apologies that your experience of the Minor Injury Unit at Edenbridge was certainly below the standard we would expect our patients to receive.

We are very sorry that the receptionist was rude and didn't want to book you into be seen. If you would like the service lead at the MIU to carry out an investigation into what happened so that the necessary action can be taken, please contact us using the details given below and mention that it is with reference to your NHS Choices review on 3.9.16.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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