"Badly let down"

About: Calderdale Royal Hospital / Accident and emergency

Brought my teenage daughter in after she had badly burnt her hands at work.Looked at as if we were wasting nurse practitioners time and told they wouldn't bandage them as she wouldn't be able to put them in water to cool them off if she did.Given inappropriate dressings and told to put on if it blistered.After a night of tears and agony while numerous blisters came out in force we visited our own nurse practitioners who cannot believe she wasn't treated properly. Apparemtly if you leave a burn uncovered the pain is worse when air gets to it.No wonder he screamed everytme she removed her hands from the water. Just been back for second dressing change and her hands are an absolute mess.Would not have been as bad as this if they were treated properly in a and e.Very badly let down.

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Response from Adele Muir, Assistant Manager of Patient Experience, Calderdale and Huddersfield NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry to learn of your concerns on attending the Accident & Emergency Department recently; if you would like to discuss these in more detail, please do not hesitate to contact us.

Patient Advice & Complaints Service
Calderdale & Huddersfield NHS Foundation Trust
Huddersfield Royal Infirmary
Acre Street

0800 013 0018 | patientadvice@cht.nhs.uk

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