"Terrible experience - go somewhere else if you can"

About: Regent Street Clinic - Nottingham

We booked the MEN B vaccine for our daughter at a cost of £450. The first vaccine was fine. We booked an apppointment for the 2nd vaccine which the clinic cancelled at short notice with no apology. We re-booked the appointment. They also cancelled this appointment - this time by text message. After many phone calls and emails to the clinic, we were finally offered a refund for the 2 vaccines, plus a small amount of money for the inconvenience which didn't begin to cover it. I then had to chase them up for the refund and then chase them up again when it didn't appear in my account after 5 working days. After calling the Independent Doctors Federation, they finally called me to say that the refund will appear in my account in 30 days.

Story from NHS Choices

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