"Kids a&e and my experience"

About: Queen's Hospital (Romford)

I'm discusted the was I was treated, I was summited to a&e by 111 as soon as possible because I was coughing up white stuff and was havering extreme chest pains , when arriving I was made to wait 1hour just to sign in although the person was sitting right infront of us having a chat n a laugh with a ambulance driver ,a person who worked in the hospital walked passed n I asked politely if I could get some help they then started moaning at me going well ur gonna have to wait n wouldt get anyone for me alothogh I was the only one in the line and it wasn't busy ,after the person finally came over and was extremely rude laughing going oh ur waiting and when I explained what wrong they were trying to have a debait with me instead of help saying oh well how did I get hear then n asking what school I go to then said oh well uno where to go when I didt. Once in the kids department I was seen to and the person sent me of to get my heart checked I payed down on the bed and was made to remove my clothes although I had no bra on and I felt so uncomfortable the person was taking their time chatting whilst doing it I felt humiliated the curtain wasn't shut either finally 7 hours later when the doctor came over they were the rudest by far rushing me to get out the bed although I felt dizzy and weak again they treated me like we was having a debate instead of helping no one helped me out the bed and then they just gave my medications and left me there. Over all I would never go there again I'm 15 and I'm discusted the way they treated me u would thought they would be abit nicer seen as I'm a child.

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Response from Queen's Hospital

Thank you for taking the time to comment. I am sorry for your experience. I am disappointed that you were not happy with the service which was provided to you, following your visit to our Emergency Department at Queen’s Hospital.

If you wish to discuss your concerns further, please contact our Patient Advice and Liaison team. PALS can be contacted by calling 01708 435 454 or by email, PALS@bhrhospital.nhs.uk.

Yours Sincerely

Nadeem Moghal

Medical Director

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