"Fracture clinic"

About: Leicester Royal Infirmary / Trauma and orthopaedics

Went to fracture clinic due to broken ankle. The waiting times at the clinic are ridiculously long. When I went to apply the cast, it took nearly 6 hrs- though useful time I.e. To apply the cast was 20mins max, and X-ray 5 mins - rest was waiting around. Returned at 6 weeks to remove the cast - 4 and a half hours at fracture clinic in which less than 10 mins to saw off the cast, 5 mins to X-ray and 5 mins with registrar ( letter said appointment was with consultant but was seen by his registrar) rest of time was waiting around. I had gone there at 9.00 am and after seeing the registrar at half twelve, I was told that the fracture had heal and that I should start walking!! I was referred for physio but they go home at half twelve so I was expected to go home and wait for an appointment which could talk anywhere up to 2 weeks! What I don't understand is why they couldn't prioritise pple who would potentially need Physio so that they can get tips on how to walk after so weeks in a cast instead of being sent home without any information.

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Responses

Response from University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your review.

We are very sorry to hear that you were unhappy with the service provided at the fracture clinic. We would like to look into your concerns in more detail so if you are happy to do so, please email Dawn Harrison, Sister in Fracture Clinic on: dawn.c.harrison@uhl-tr.nhs.uk, with your name, address, DOB and hospital number and we can investigate your complaint further.

Kind regards

Communications Team

Leicester's Hospitals