"Difficulty in receiving treatment"

About: Bradford Royal Infirmary / Ear, Nose and Throat

My husband went blind in one eye at the beginning of July this year.

His optician, followed by his doctor asked for an urgent referal. Several phone calls later and after a period of 6 weeks he was told he couldn't be treated until his visit to the diabetic ophthalmologist. He duly attended the following week and was assured that this was urgent and he would hear about treatment within 2 days. After 2 days l phoned only to be told he was down for a routine appointment and he should go back to his optician! On hearing this we felt our only option was to go to the eye clinic and wait for treatment as obviously going through the correct channels had failed. He was asked to go back the following day for laser eye surgery which he was happy to do, his treatment his now on going. It is just very unfortunate that at a extremely frightening time when you may be losing your sight you are at the mercy of bungling bureaucratic administrative staff.

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Responses

Response from Bradford Royal Infirmary

Dear Elaine, first of please accept my sincere apologies for the delay in replying to you - there has been a problem with us receiving some of the notifications that someone has posted on the site.

I am very concerned to hear about your husband's experience at what was certainly a very worrying time for you both. I do apologise for this. What you describe is not an acceptable standard of care, and I can assure you that your complaint will be investigated thoroughly. If you would like to contact the patient experience manager we can discuss this with you, and make sure things are now running smoothly.

The number to contact is 01274364810.

If you call when the office is closed or no-one is available to answer please do leave your name and contact number and we will call you back. Thank you.

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