"Fantastic free service - very helpful"

About: Southern Health NHS Foundation Trust

I contacted this service for a self-referral after having suffered from depression for 25+ years. I have always found visiting the GP unhelpful as he has always just prescribed anti-depressants and has never offered counselling / therapy services. I have not been in a position to pay for therapy so this service was exactly what I have been waiting for for years. After self-referral, there was quite a bit of bureaucracy to wade through - telephone consultations and letters sent in error and a long waiting time.However I finally received face-to-face therapy and I found this to be fantastically useful. My therapist was very skilled and was happy to be led by me to meet my personal needs. The fact that the sessions are not open-ended but goal-orientated was very useful but additionally it was made clear that this was flexible. I think for somebody who was motivated to change, determined to proactively receive help and open-minded to move forward, this service was fantastic. Patience with the bureaucracy and personal determination is the key to getting the most from this service. I want to say a huge thank you to iTalk for being there. A really worthwhile service.

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Response from Southern Health NHS Foundation Trust

Thank you very much for taking the time to post your feedback about italk. I know that your positive feedback will be a morale boost for the italk service and the Trust very much appreciates you sharing this with us.

The manager will pass your comments onto the staff concerned.

Should you wish to discuss this further please do not hesitate to contact the Customer Experience Team on 02380 84065 or by email: hp-tr.customerexperience@nhs.net for assistance.

Kind regards

Jane Tibble

Customer Experience