"Hospital feedback - consultant"

About: King George Hospital / Urology

I have been under the care of a named consultant on and off for around 10 years (since 2006/2007). I say " on and off" because the last few times I have seen this consultant I seem to have completely dropped off the NHS system.

The last time I disappeared off the system was a couple of years ago when I saw them and they said they wanted to see me again after 3 or 4 months. Lo and behold I never received a letter so after a few months I began chasing only to find out I was never in the list to have an appointment sent to me.

I had to get my GP to write a letter to resume treatment at the Urology department , and I saw this consultant again who referred me for 12 months of Cystistat at King George Hospital. I cannot fault the nurses there, they are amazing and looked after me for a year. Unfortunately this consultant wanted to see me again so in December 2015 I saw them at Loxford for a 10 minute appointment. (I was seen almost an hour late but I expected this anyway). They asked me how the King George treatment was going and I said it helped me, I wanted to carry on with it. So they promised me a letter to start the treatment within one month. It is now September 2016. 9 months later. I have chased with the hospital, I even tried to visit the nurses but they said they cant do anything without the consultant's say-so. I have had enough , I have been missing out on NHS care and medical treatment. I visited my GP yesterday and have asked for them to get me referred again to a different hospital and consultant completely.

To think I pay all my taxes and this is the way I am treated.

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Response from King George Hospital

Thank you for taking the time to make us aware of your experience and I am sorry to read of your comments.

Please contact our Patient Advice and Liaison Service where one of our PALS officers will be able to look into these concerns for you. The PALS team can be contacted on 01708 435 454 or by email, PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Nadeem Moghal

Medical Director

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