"Rude staff"

About: Ipswich Hospital / General medicine

(as a parent/guardian),

I came to the Physiotherapy dept today, the staff there are so inadequate! !

The queue was huge ... there were so many questions they  couldn't answer for so many individuals... and when they gave up they asked them to sit down again and wait while they saw to someone else! Where they were left waiting & waiting .....

Later, another staff member, whose..  manner is awful,  rudely called people  and if they didn't hear instantly, tutted, pulled a face, waved waved their arms and moaned. In the twenty minutes or so I stood there, no  smiles or please or thank you once! So so rude! How they got a job I will never know! They seriously need some training! !

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Responses

Response from Ipswich Hospital

I am sorry to read that your experience sounds so frustrating, we expect our staff to treat everyone with dignity and respect. I will be passing on your message to the Physio Senior Team. Thank you for taking the time to leave your feedback and I hope to be able to report some outcomes in the future.

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