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long wait but brilliant service

Story from nhs.uk

"long wait but brilliant service"

About: Gravesham Community Hospital

Have visited Minor Injuries 3 times in 4 days due to bank holiday weekend. On two occasions had to wait two hours for attention but warned of delay and treatment needed. When seen received professional help, was dealt with courteously and nurse spent as much time as needed dealing with me. The treatment received was fully explained and aftercare advised to my complete satisfaction. My third visit was brief and I obtained an aid to ease my return to work. Overall very satisfied. Many thanks.

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Responses

Response from Gravesham Community Hospital 7 years ago
Gravesham Community Hospital

Submitted on 06/09/2016 at 18:28
Published on nhs.uk on 07/09/2016 at 02:30

Hello

Thank you for your positive review about your 3 visits to Gravesham Minor Injury Unit over the bank holiday weekend. We are very sorry you had to wait on two occasions but we are pleased that you were advised of the waiting time, that staff were polite and professional, that you were given all the care and treatment you needed and that you received plenty of advice on aftercare.

We will pass your kind comments onto the team there.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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