"Referral refused"

About: Queen's Medical Centre / Neurology

My aged relative was referred to QMC neurology to investigate his movement disorder which had virtually prevented him from walking more than a few steps. Incredibly this referral was "bounced" by the consultant, with advice to discuss this with his GP. We opted to be referred to Kings Mill Hospital in Mansfield - despite some of the neurologists working at both sites. We were swiftly seen, had several blood tests, nerve conduction studies and MRI which clearly demonstrated the responsible pathology which can be treated surgically. I suggest that if a GP wants their patient to have a neurology opinion then this really should not be denied by a Consultant who has not seen the patient. I think the neurology department should examine its treatment of referrals, audit the outcome of them and change their systems to become a more accessible service. The days of Consultants behaving like Gods have long gone.

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Responses

Response from Nottingham University Hospitals NHS Trust

We are sorry to hear you are unhappy with the decision taken in the matter of your relative's referral. We would be happy to make it possible for you to discuss this matter further (with your relative's permission) if you would like to do this - please get in touch with our PALS team on 0800 1830204 or email PALS@nuh.nhs.uk.